Knowledge Base

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Knowledge Base: Top FAQ
Overview These are the questions our clients most frequently ask. Following the question we'll provide the most common answer. Q: How do I Impo...
Wed, 19 Dec, 2018 at 7:56 PM
Newsletter Migration to Engage
Overview As Questline builds newsletter functionality into Engage, we will work to migrate clients from the legacy RelationshipBuilder system into Engag...
Wed, 19 Dec, 2018 at 8:17 PM
Engage Metrics Calculations
Engage includes a large number of metrics for determining how your email, SMS, and fax communications are reaching subscribers. This 'cheat sheet'...
Wed, 12 Dec, 2018 at 9:51 PM
What You Should Know About the TCPA
Disclaimer: The information provided here is merely informational and is not intended to be legal advice. Please consult your legal counsel for clarificatio...
Wed, 12 Dec, 2018 at 9:54 PM
Knowledge Base: Engage Subscriber Import File Format Requirements
Engage supports a variety of file formats and data within subscriber import files. Below are requirements and best practice tips for creating those files. ...
Wed, 19 Dec, 2018 at 11:32 PM
Knowledge Base: Avoid WORD and Publisher to Create Content
Overview We don't recommend our users use Word or Publisher to create email campaigns. These applications create additional styling and HTML code t...
Fri, 1 Mar, 2019 at 7:50 PM
Knowledge Base: Spam Filters and Criteria
Overview Email providers and Internet Service Providers (ISPs) check all incoming mail to decide whether they'll consider it valid email worth deli...
Wed, 19 Dec, 2018 at 8:26 PM
Knowledge Base: Why Are Marks Appearing In My Email?
Overview You may find non-alphanumeric characters such as question marks appearing unexpectedly in the text of your email after creation or sending. Thi...
Wed, 19 Dec, 2018 at 8:27 PM
Knowledge Base: Engage 3.0
June 2015 Engage 3.0 marks a huge step forward for Engage and Questline.  Engage 3.0 introduces a vast number of upgrades to data management, allowi...
Mon, 31 Dec, 2018 at 2:22 PM