Emails
Should I use a do-not-reply email address? Using a do-not-reply email address or unmonitored email box in the reply-to header of your email campaigns is...
Fri, 19 Apr, 2019 at 2:56 PM
What is a spam trap? A spam trap is an email address that doesn’t belong to a real subscriber or recipient, which means no one actually signed the address ...
Wed, 19 Dec, 2018 at 6:08 PM
On May 25th, 2018, new data privacy and protection regulations went into effect for nations in the European Union (EU) and European Economic Area (EEA). The...
Fri, 19 Apr, 2019 at 2:57 PM
Engage supports a variety of file formats and data within subscriber import files. Below are requirements and best practice tips for creating those files. ...
Wed, 19 Dec, 2018 at 11:32 PM
Overview If you send to a group of people at one company (including your own utility), and they aren't getting the emails, it may be due to an emai...
Thu, 16 Jul, 2020 at 12:28 PM
Overview We don't recommend our users use Word or Publisher to create email campaigns. These applications create additional styling and HTML code t...
Fri, 19 Apr, 2019 at 2:57 PM
Overview Email providers and Internet Service Providers (ISPs) check all incoming mail to decide whether they'll consider it valid email worth deli...
Fri, 19 Apr, 2019 at 2:58 PM
CAN-SPAM specifies requirements for sending email according to two classifications - Commercial (or Marketing), and Transactional. For best results in reach...
Fri, 19 Apr, 2019 at 2:59 PM
Overview You may find non-alphanumeric characters such as question marks appearing unexpectedly in the text of your email after creation or sending. Thi...
Fri, 19 Apr, 2019 at 2:59 PM
If you or a customer were supposed to receive an email or it's missing, here are a few steps in priority order we recommend trying. Check Subscribe...
Sun, 15 Mar, 2020 at 12:19 PM