Emails

Should I use do-not-reply addresses?
Should I use a do-not-reply email address? Using a do-not-reply email address or unmonitored email box in the reply-to header of your email campaigns is...
Fri, 19 Apr, 2019 at 2:56 PM
Understanding Spam Traps
What is a spam trap? A spam trap is an email address that doesn’t belong to a real subscriber or recipient, which means no one actually signed the address ...
Wed, 19 Dec, 2018 at 6:08 PM
Learn about Questline and GDPR
On May 25th, 2018, new data privacy and protection regulations went into effect for nations in the European Union (EU) and European Economic Area (EEA). The...
Fri, 19 Apr, 2019 at 2:57 PM
Knowledge Base: Engage Subscriber Import File Format Requirements
Engage supports a variety of file formats and data within subscriber import files. Below are requirements and best practice tips for creating those files. ...
Wed, 19 Dec, 2018 at 11:32 PM
Learn about Whitelisting
Overview If you send to a group of people at one company (including your own utility), and they aren't getting the emails, it may be due to an emai...
Thu, 16 Jul, 2020 at 12:28 PM
Why Should I Avoid WORD and Publisher to Create Content?
Overview We don't recommend our users use Word or Publisher to create email campaigns. These applications create additional styling and HTML code t...
Fri, 19 Apr, 2019 at 2:57 PM
Learn about Spam Filters and Criteria
Overview Email providers and Internet Service Providers (ISPs) check all incoming mail to decide whether they'll consider it valid email worth deli...
Fri, 19 Apr, 2019 at 2:58 PM
What is the difference between Marketing & Transactional Email?
CAN-SPAM specifies requirements for sending email according to two classifications - Commercial (or Marketing), and Transactional. For best results in reach...
Fri, 19 Apr, 2019 at 2:59 PM
Why Are Marks Appearing In My Email?
Overview You may find non-alphanumeric characters such as question marks appearing unexpectedly in the text of your email after creation or sending. Thi...
Fri, 19 Apr, 2019 at 2:59 PM
Why did I not receive an email?
If you or a customer were supposed to receive an email or it's missing, here are a few steps in priority order we recommend trying. Check Subscribe...
Sun, 15 Mar, 2020 at 12:19 PM