Getting Started

Getting Started With Engage
Engage is a multi-channel digital messaging tool specifically designed for the needs of energy utilities. It allows for unified email, SMS, and fax messagin...
Wed, 19 Dec, 2018 at 8:31 PM
Navigation
Overview Engage uses menus on the top of the screen to guide you to the right place. Features At the top of the Engage screen is a dark menu bar...
Mon, 31 Dec, 2018 at 2:33 PM
Set Up Your Account
Overview There are some basic functions you may want to undertake once you have opened an Engage account with Questline. Change Your Password Yo...
Mon, 31 Dec, 2018 at 2:43 PM
Import Your First Subscriber List
Overview After your account has been set up, you can begin importing subscribers to communicate with. Steps After logging into Engage, you can u...
Wed, 19 Dec, 2018 at 8:32 PM
Create Your First Email
Overview After your account has been set up, you can begin creating messages for Campaign Sends. Steps Log into Engage.   Click the Messages link...
Wed, 19 Dec, 2018 at 8:33 PM
Send Your First Email
Overview After you have created email content, created a campaign, created a send, and either attached subscribers to the campaign send from a List or i...
Wed, 19 Dec, 2018 at 8:34 PM
View Reporting For Your First Email
Overview After you have sent out your first email from Engage, subscribers will have the opportunity to receive, open, and interact with your email. ...
Fri, 1 Mar, 2019 at 7:48 PM
Common SMTP Bounce Responses
Overview When an email is unable to be delivered, typically the recipient's mail server will return a bounce. Within that bounce are often two thin...
Wed, 28 Nov, 2018 at 10:00 PM