FAQs

Can I Customize the Newsletter Email Subject Line and Intro Message?
Yes. To customize the subject line, click the Newsletter or multiple Newsletters that you would like to update and select Edit next to the current subject l...
Wed, 28 Aug, 2019 at 10:08 AM
Can the Calculators Be Customized By My Utility?
All RelationshipBuilder calculators can be customized to include your utility's rates, carbon footprint data and service territory information. It is i...
Mon, 26 Nov, 2018 at 5:38 PM
How Do I Find Additional Articles For My Newsletter?
The easiest way to identify additional articles for use in your newsletter is to click on the Alternate Article Suggestions link when reviewing your upcomin...
Mon, 26 Nov, 2018 at 5:38 PM
How Do I Make Changes To My Newsletter Draft?
You can easily submit newsletter modifications through the Admin Portal by viewing the upcoming newsletter draft and clicking Request Changes To This Issue....
Mon, 26 Aug, 2019 at 4:01 PM
What Is Newsletter Interest?
Newsletter interest is a reporting metric similar to an open rate. It is calculated by dividing the number of unique customers who opened a newsletter email...
Mon, 26 Nov, 2018 at 5:38 PM
What Is Recurring Newsletter Interest?
Recurring newsletter interest is the percentage of engaged customers that viewed more than one newsletter issue in the last 12 months. It represents those c...
Wed, 19 Dec, 2018 at 6:04 PM
Why Do My Newsletter Metrics Seem Low?
The RelationshipBuilder newsletter tracking metrics do not include subscribers who are designated as employees. If the number of messages sent does not matc...
Mon, 26 Nov, 2018 at 5:38 PM
Why Does "Questline Guest" Appear In My Tracking Reports?
Questline Guest represents an anonymous user of the RelationshipBuilder customer portal. The individual accessed the service through a link on your utility’...
Mon, 26 Nov, 2018 at 5:38 PM
Why Does My Customer Have A "Held" Status?
Repeatedly sending to bad email addresses is often seen as an indication of poor list hygiene and is a common practice for spammers. Doing so can affect you...
Mon, 26 Nov, 2018 at 5:38 PM
Why Has The Workplace Posters Tool Been Retired?
As part of our commitment to providing utility clients with cutting-edge, best practice content, we continually monitor the performance and use of tools off...
Wed, 7 Aug, 2019 at 10:16 AM