Newsletter

Whitelisting
Overview If you send to a group of people at one company (including your own utility), and they aren't getting the emails, it's probably due to...
Mon, 26 Nov, 2018 at 5:38 PM
Subscriber Status Explained
Overview Subscriber Status is one of the fields that you can search on and view when working with your customer records. The field controls whether emai...
Wed, 12 Dec, 2018 at 8:23 PM
Video Playback Issues in RelationshipBuilder
Overview RelationshipBuilder articles may include video content. If you are having difficulty viewing these videos, the following tips may help. If ...
Wed, 19 Dec, 2018 at 5:59 PM
New Template FAQs
Q: Why new templates?  A. Our clients deserve the best! We have upgraded the RelationshipBuilder newsletter templates to follow the latest email best practi...
Wed, 12 Dec, 2018 at 8:26 PM
RelationshipBuilder email template options
Questline's RelationshipBuilder offers three primary email template families to choose from. Each family offers several variations and can be branded w...
Wed, 12 Dec, 2018 at 8:38 PM
Bounce Management
Overview The purpose of this article is to explain how email bounces are handled within the RelationshipBuilder platform. This handling is done automati...
Wed, 19 Dec, 2018 at 6:00 PM
RelationshipBuilder User’s Guide
This quick, easy-to-use PowerPoint guide covers the key service essentials: Newsletters, Tools You Can Use, Explore the eLibrary and Ask an Expert. The simp...
Wed, 19 Dec, 2018 at 6:02 PM