Overview


To manage SMS (text) messages, click on the Messages link at the top of the Engage screen, and then click the SMS tab.


From here you can add, copy, delete, modify, and test SMS messages.


Features


The SMS Messages window has no preview thumbnails like the Email tab. It displays the names of SMS messages, along with modified dates, and available actions, in a simple table. You can choose to sort by Content Name or Date Modified, in ascending or descending order. You can also add new SMS messages.


You can search for SMS messages by message name using the search box to the right of the grey menu bar.


Hovering over an SMS message in the table shows several options as icons on the right hand side of the selected row: Edit, Copy, and Delete.  You can also click the SMS message name to open the Edit screen.

  • Edit will open the SMS message for modification. Note: If the SMS has already been sent on a Campaign Send, it cannot be edited and saved, nor can you send a new Test Send of it, but you can still click Edit to view the SMS message information. For more information, read this article.

  • Copy allows you to create a copy of an existing SMS message for subsequent editing and resaving. By default, the copy is named "Copy Of [parent message name]". For more information, read this article.

  • Delete allows you to delete the SMS message, but requires you to verify your selection first. For more information, read this article.