Engage is a multi-channel digital messaging tool specifically designed for the needs of energy utilities. It allows for unified email, SMS, and fax messaging in addition to campaign management, behavioral analytics, and sophisticated targeted marketing techniques. Engage integrates messaging and content delivery functions in to a single Digital Marketing Platform allowing for more coordinated execution of data-driven interactive marketing campaigns and one-to-one messaging.


This guide provides an overview of product features and related technologies. In addition, it contains recommendations on best practices, tutorials for getting started, and troubleshooting information for common situations.


Getting Started

Not sure where to begin? Start here. A list of articles to help you understand the basics of Engage and sending your first message.


User Guide

The Engage User Guide provides an overview of product features and related technologies. In addition, it contains recommendations on best practices, tutorials and troubleshooting information for common situations.


Knowledge Base

Quick answers to common questions and issues facing the Engage user community.


Engage Content

An explanation of Questline's Content services and use of the Content functions within Engage.


Engage Welcome Series Technical Reference Guide

Information on setting up data transfer for automated campaigns including Welcome Series. 


API Information

Common scenarios for using the Engage API, as well as Event definitions.


For Developers

Technical documentation and information for developers and designers looking to leverage the most complex Engage features.


Engage Release Notes

Archive of all past Engage Release Notes documenting the new features, enhancements and visible changes included in each release of Engage.